Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to bdox. This Privacy Policy explains how bdox collects, uses, discloses, and protects information about you when you access or use our online gaming platform at https://bdox.ws. By using our platform, you agree to the terms described in this policy. We encourage you to read this document carefully so you understand your rights and our obligations.

bdox is Bangladesh's trusted destination for cricket betting, live casino games, slots, crash games, and fish shooting games. We are committed to maintaining the trust of our players by handling all personal data with the utmost care, transparency, and security. This policy applies to all users who register, play, or interact with our platform, whether located in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh.

2. Information We Collect

When you create an account, make deposits, place bets, or contact our support team, bdox may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued ID details required for account verification.
• Contact information: email address, mobile phone number, and residential address (city, district, and division within Bangladesh).
• Financial information: transaction records, payment method details (such as your bKash or Nagad mobile number, Rocket account reference), deposit and withdrawal history.
• Technical data: IP address, browser type, operating system, device identifiers, cookies, and session activity logs collected automatically when you browse our platform.
• Usage and gaming data: game history, bet amounts, bonus usage, session duration, preferred games (cricket betting, slots, fishing games), and interaction patterns on the site.

3. How We Use Your Information

bdox uses collected information strictly for purposes that are necessary, legitimate, and proportionate to the services we provide. We do not sell or rent your personal data to third parties for marketing purposes under any circumstances.

Account Management

We use your identity and contact information to create and manage your bdox account, verify your age (players must be 21 years or older), authenticate your identity during login, and communicate important account updates, security alerts, and promotional offers relevant to your activity on the platform.

Payment Processing

Your financial information is used solely to process deposits and withdrawals through your chosen payment method — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi banking channels — and to maintain accurate records of all transactions for audit and dispute resolution purposes.

Service Improvement and Security

Technical and usage data helps us detect and prevent fraud, identify suspicious betting patterns, investigate security incidents, improve platform performance, personalise your gaming experience, and develop new features. We may use anonymised, aggregated data for internal analytics and reporting without identifying any individual user.

4. Cookies and Tracking Technologies

bdox uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits, maintain session state, and analyse how our platform is used. You can control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of some platform features.

• Essential cookies: required for core platform functionality such as login sessions and security.
• Analytics cookies: help us understand how users navigate the platform and which games are most popular.
• Preference cookies: store your language, region, and display preferences so you do not have to reconfigure them on every visit.
• Security cookies: used to detect and prevent fraudulent activity, protect account integrity, and monitor for unusual access patterns.

5. Sharing Your Information

bdox does not sell, trade, or rent your personal data to outside parties. We may share your information only in the following strictly limited circumstances:

• Trusted service providers: payment processors (bKash, Nagad, Rocket), identity verification partners, IT infrastructure providers, and customer support tools — all bound by strict confidentiality agreements.
• Legal and regulatory compliance: when required by applicable law, court order, or governmental authority. bdox will cooperate with lawful requests while taking all reasonable steps to notify users in advance where legally permitted.
• Fraud prevention: information may be disclosed to fraud prevention agencies and relevant financial institutions where we have a reasonable belief that fraudulent or criminal activity has occurred or is being attempted.
• Business transfers: if bdox undergoes a corporate restructuring, merger, or acquisition, your data may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.
• Game providers: anonymised game session data may be shared with certified gaming providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) solely for game operation and fair-play audit purposes.

6. Data Security

bdox employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our platform uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, ensuring that sensitive information — including your login credentials and payment details — remains protected at all times.

Access to your personal data within bdox is restricted on a strict need-to-know basis. All internal staff who handle personal data are trained in data protection best practices. Our payment infrastructure is handled by certified and compliant payment partners to ensure the safety of every bKash, Nagad, and Rocket transaction. Despite these safeguards, no data transmission over the internet is entirely risk-free, and we cannot guarantee absolute security in every case.

7. Your Rights and Choices

As a bdox user, you have meaningful rights over your personal data. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data bdox holds about you, the purposes for which it is processed, and the categories of recipients with whom it has been shared.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to deletion: you may request that bdox delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must comply with.

8. Data Retention

bdox retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with applicable legal, regulatory, audit, and dispute-resolution obligations. Financial transaction records are typically retained for a minimum of five years in accordance with standard financial compliance requirements. When your data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

9. Children and Age Restrictions

bdox is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data or has created an account on our platform, we will take immediate steps to close that account and delete the associated data. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

Parents and guardians who suspect that a minor in their care may have registered on bdox are encouraged to contact our support team without delay. Responsible gaming is central to our values — we are committed to keeping our platform safe, fair, and appropriate only for eligible adult players in Bangladesh.

10. Third-Party Links

Our platform may occasionally reference or display information about third-party game providers (such as Pragmatic Play, Evolution Gaming, or Spribe) in an informational context. bdox does not control the privacy practices of any third-party provider, and this Privacy Policy applies solely to data collected and processed by bdox itself.

We recommend that you review the privacy policies of any third-party service providers whose games or services you use, as their data collection and handling practices may differ from ours. bdox accepts no liability for the content or privacy practices of any external service.

11. Changes to This Policy

bdox reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform services. When material changes are made, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. Your continued use of bdox after the effective date of any revision constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bdox handles your personal data, please do not hesitate to reach out to our dedicated support team. You can contact us by email at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days. Our support team is available around the clock (24/7) to assist players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all across Bangladesh.